Privacy Policy

At AVLIN, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains how Direct Commerce, trading as AVLIN, collects, uses, stores and shares personal information when you visit our website, place an order, contact our support team, subscribe to marketing communications or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

If you have any questions about how we handle your personal information, you can contact us at support@tryavlin.com.

Depending on how you interact with AVLIN, we may collect or process the following categories of personal information:

• Name and contact details, such as your email address, phone number, billing address and shipping address.
  
• Order information, including products purchased, quantities, order history, returns and refunds.
  
• Payment-related information required to process your transaction.
  
• Delivery and tracking information.
  
• Communications with our customer support team, including return requests and information you voluntarily provide.
  
• Marketing preferences, including whether you have subscribed to receive emails from us.
  
• Website and device information, such as IP address, browser type, device type, operating system and interactions with our website.
  
• Cookie, analytics and advertising information where permitted by applicable law and your consent preferences.
  
• Information you provide through forms, surveys, reviews or other interactions with our website.
  

We aim to collect only the information reasonably necessary to operate our store, provide our services and improve the customer experience.

We may use personal information for purposes including:

• Processing, confirming and fulfilling orders.
  
• Arranging shipping and providing order tracking.
  
• Processing payments, refunds and returns.
  
• Responding to customer service requests.
  
• Investigating damaged, defective, missing or incorrect orders.
  
• Preventing fraud, abuse and unauthorized transactions.
  
• Operating, maintaining and improving our website and services.
  
• Understanding how customers interact with our website.
  
• Personalizing certain parts of the shopping experience.
  
• Sending transactional communications related to your order or account.
  
• Sending marketing emails where you have subscribed or where otherwise permitted by law.
  
• Measuring the performance of our marketing and advertising.
  
• Complying with accounting, tax, regulatory and other legal obligations.
  
• Establishing, exercising or defending legal claims where necessary.
  

Where required by applicable law, we process personal information on an appropriate legal basis, such as performance of a contract, compliance with a legal obligation, legitimate interests or your consent.

Payments made through our online store are processed using secure third-party payment providers available during checkout.

AVLIN does not directly store complete payment card details on its own systems where payment information is processed by these providers.

Payment providers may process your personal and payment information in accordance with their own privacy policies, security standards and legal obligations.

We take reasonable steps to work with established service providers and to protect information used in connection with transactions on our website.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Shopify and other e-commerce platform providers.
  
• Payment processors and payment service providers.
  
• Fulfillment, warehouse and shipping partners.
  
• Carriers and logistics providers.
  
• Email and customer communication platforms.
  
• Customer support providers.
  
• Analytics providers.
  
• Advertising and marketing platforms, where permitted.
  
• Fraud prevention and security providers.
  
• Accounting, legal and professional advisers.
  
• Government authorities or regulators where disclosure is legally required.
  

These service providers may process personal information only as necessary to perform their services or in accordance with their own legal obligations.

We do not sell personal information for monetary payment.

Certain advertising or analytics activities may be treated as “sharing,” “targeted advertising” or similar concepts under some privacy laws. Where applicable, we provide the rights or controls required by those laws.

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where permitted, support analytics and advertising.

Some cookies are essential for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on applicable law.

Where required, you can manage your preferences through the cookie banner or consent settings available on our website.

You can also control certain cookies through your browser settings.

For more information about the cookies and similar technologies we use, please see our Cookie Policy.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors such as:

• The duration of our relationship with you.
  
• The need to process or support an order.
  
• Returns, refunds, disputes or customer service requests.
  
• Accounting and tax requirements.
  
• Fraud prevention and security needs.
  
• Applicable legal or regulatory obligations.
  

When personal information is no longer required, we may delete, anonymize or otherwise securely dispose of it in accordance with applicable requirements.

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to the personal information we hold about you.
  
• Request correction of inaccurate or incomplete information.
  
• Request deletion of certain personal information.
  
• Request restriction of certain processing.
  
• Object to certain uses of your personal information.
  
• Request a copy or transfer of certain information.
  
• Withdraw consent where processing is based on consent.
  
• Opt out of marketing communications.
  
• Exercise applicable rights relating to targeted advertising, sharing or similar processing.
  

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

To submit a privacy request, contact us at support@tryavlin.com.

We may need to verify your identity before processing certain requests.

You will not be discriminated against for exercising privacy rights available to you under applicable law.

We use reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You are responsible for keeping any account credentials or other access information confidential where applicable.

If we become aware of a personal data breach, we will take appropriate steps in accordance with applicable legal requirements.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.

The latest version will always be available on this page together with the date of the most recent update.

Where required by law, we may provide additional notice of material changes.