Start a return

Submit your return request below. We will review it and send you the next steps.

1

Request your return

Complete the return form with your order details.

2

Wait for instructions

Our support team will review your request and send you the next steps.

3

Pack carefully

Pack the product neatly and completely, preferably in its original packaging.

4

Send it back

Ship your parcel according to the instructions we send you.

5

Review & refund

Once received, we will inspect your return and process the appropriate solution.

Important to know

  • Request your return within 30 days of delivery.
  • The product must be returned neatly, complete and in its original packaging. Otherwise, we may be unable to accept your return request.
  • Use or damage may affect the refund amount.
  • Keep your shipping receipt until your return has been processed.

Include photos or videos

Clear photos or videos are helpful if an item is damaged, defective or incorrect. You can add a WeTransfer, Google Drive or Dropbox link in the form. Our support team may also request these later.

Return form

Please complete the form as fully as possible so we can process your return request more quickly.

Please do not send anything back until our support team has reviewed your request and provided the correct return instructions.

Choose the product you want to return.

If you bought a bundle, select the number of units you want to return.

Especially helpful for damage, defects or an incorrect item. Our support team may request these later.