Return & Refund Policy

ou may request a return within 30 days of delivery, subject to the conditions described in this policy.

To start a return, you must first submit a return request through our Returns page or contact us at support@tryavlin.com.

Submitting a return request does not automatically approve the return. Our support team will review your request and provide the next steps.

To be eligible for a return, the product must be returned in a condition that allows us to reasonably inspect and process the return.

Where reasonably possible, products should be returned:

• Complete and with all included components.
  
• In their original packaging.
  
• Protected appropriately during return shipping.
  
• In the condition described in your return request.
  

Opened or used products may still be reviewed for return eligibility depending on the circumstances, but extensive use, customer-caused damage, missing components or improper handling may affect the amount refunded or result in the return being refused where permitted by law.

We may ask for photographs, videos or other information where reasonably necessary to assess the condition of the product.

To request a return, please use our Returns page and complete the return form with the requested information.

You may be asked to provide:

• Your name and email address.
  
• Your order number.
  
• The product you wish to return.
  
• The quantity you wish to return.
  
• The reason for the return.
  
• Your preferred solution.
  
• Information about the product condition.
  
• Photos or videos where relevant.
  

After reviewing your request, our support team will provide the correct return instructions.

Do not send a return before receiving instructions from us.

Returns sent to an address found online, shown on the original parcel or obtained from another source without authorization from our support team may not be accepted.

For standard returns, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method and keeping your shipping receipt and tracking information until your return has been fully processed.

AVLIN is not responsible for return parcels that are lost in transit before they reach the approved return destination.

If your order arrived damaged, defective or incorrect and your claim is approved by our support team, different return shipping arrangements may apply.

Please wait for our instructions before sending the item back.

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will normally be issued to the original payment method used for the order.

The refund amount may take into account:

• The number of units actually returned.
  
• Discounts or promotional pricing applied to the original order.
  
• The condition of the returned items.
  
• Any non-refundable costs where permitted by law.
  

Once a refund has been processed by us, your bank, card issuer or payment provider may require additional business days before the funds appear in your account.

The timing of this process is controlled by your payment provider and is outside our direct control.

Where appropriate, we may offer a replacement instead of a refund, particularly where an item arrived damaged, defective or incorrect.

Replacement availability depends on stock and the circumstances of the claim.

If a direct exchange is not available, we may instead process an approved refund and ask you to place a new order if you still wish to purchase the product.

Please do not return an item for exchange without first receiving instructions from our support team.

If your order arrives damaged, appears defective or contains an incorrect item, please contact us as soon as reasonably possible at support@tryavlin.com or submit a request through our Returns page.

Please include:

• Your order number.
  
• A description of the issue.
  
• Clear photos or videos where possible.
  
• Any other information reasonably requested by our support team.
  

We will review the claim and determine the appropriate solution, which may include a replacement, refund or other resolution.

Please do not discard the affected product or packaging until we have reviewed your claim and provided instructions.

A full refund may not be available where:

• The return request was submitted outside the applicable return period.
  
• The product was damaged after delivery through misuse or improper handling.
  
• Significant amounts of the product have been used.
  
• Parts or included components are missing.
  
• The returned item does not match the item approved for return.
  
• The return was sent without authorization or to an unauthorized address.
  
• The product was not packaged with reasonable care for return shipping.
  
• The circumstances fall outside the conditions described in this policy.
  

Any assessment will be made in accordance with applicable law and any mandatory consumer rights available to you.

Products purchased during a promotion, with a discount code or as part of a bundle may still be eligible for return subject to this policy.

However, any approved refund will be based on the amount actually paid and the promotional conditions that applied to the order.

If returning part of an order changes eligibility for a bundle or quantity discount, the refund may be recalculated accordingly.