Terms & Conditions

Welcome to AVLIN. These Terms & Conditions govern your use of our website and any purchases made through our online store.

By visiting our website, placing an order or otherwise using our services, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing from us.

If you do not agree with these terms, please do not use our website or services.

This online store is operated by:

Direct Commerce (UR LEADS BV)

Registered address: Heidestraat 38, 2330 Merksplas, Belgium

VAT number: BE1009.521.857

Email: support@tryavlin.com

We make every reasonable effort to display our products, descriptions and images as accurately as possible.

Product appearance, packaging, labeling or other minor details may occasionally vary from the images shown on our website due to supplier updates, manufacturing changes, screen settings or product improvements.

We reserve the right to update product information, pricing, packaging or availability where reasonably necessary.

Nothing on our website should be interpreted as medical advice. Product information is provided for general informational purposes only.

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted for fulfillment.

An order is considered accepted once payment has been successfully processed and the order has entered fulfillment.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, stock issues, payment problems or incorrect customer information.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

All prices displayed on our website are shown in the currency presented during your shopping experience or checkout.

Any applicable shipping charges, taxes or other charges will be shown before you complete your order where required.

Payment must be completed using one of the payment methods available at checkout. Orders will only be processed after payment has been successfully authorized.

We reserve the right to correct pricing errors. If an obvious pricing error affects an order you have already placed, we may contact you before processing the order or cancel and refund the affected order.

For more information, please refer to our Payment Policy.

We aim to process and ship orders as quickly as reasonably possible.

Any delivery timeframe displayed on our website, product pages or during checkout is an estimate and is not a guaranteed delivery date.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, high order volumes, weather, customs processing, holidays or other logistical disruptions.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Further information about processing, shipping and delivery can be found in our Shipping Policy.

Eligible return requests must be submitted within 30 days of delivery unless otherwise stated in our Return & Refund Policy.

Before returning any product, you must first submit a return request and wait for instructions from our support team.

Do not send a return to an address found online, shown on the original parcel or otherwise obtained without authorization from our support team. Returns sent without prior approval or to an unauthorized address may not be accepted.

For standard returns, return shipping costs are the responsibility of the customer. Different arrangements may apply where an item arrives damaged, defective or incorrect and the claim has been approved by our support team.

Products should be returned complete and, where reasonably possible, in their original packaging. The condition of the returned items may affect the amount refunded.

If only part of a multi-unit order or bundle is returned, any approved refund will be calculated based on the items actually returned and the discounts originally applied to the order.

For full details, please refer to our Return & Refund Policy.

If you believe that a product you received is defective, damaged or otherwise not as expected due to a manufacturing or fulfillment issue, please contact our support team as soon as possible.

We may ask you to provide photographs, videos, your order number or other information reasonably required to assess the issue.

Damage resulting from misuse, improper storage, accidental damage, unauthorized modification or normal deterioration after delivery may not be covered.

Any applicable warranty rights are subject to our Warranty Policy and any mandatory rights available to you under applicable consumer law.

You may use our website only for lawful personal purposes.

You must not misuse, interfere with or attempt to disrupt our website, its security features, payment systems, software or services.

You may not copy, reproduce, distribute, modify or commercially exploit content from our website without our prior written permission, except where permitted by law.

All trademarks, branding, graphics, photographs, text and other content displayed on this website belong to AVLIN, Direct Commerce, our licensors or their respective rights holders.

We are responsible for providing our products and services with reasonable care and in accordance with applicable law.

To the maximum extent permitted by law, we are not responsible for indirect, incidental or consequential losses arising from the use of our website or products where such losses were not reasonably foreseeable.

We are not responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including any mandatory consumer rights available under applicable law.

We will not be responsible for delays or failures caused by events that are reasonably beyond our control.

These events may include, without limitation, natural disasters, severe weather, strikes, transportation disruptions, carrier delays, customs delays, government actions, war, civil unrest, public health emergencies, infrastructure failures or major service outages.

Where possible, we will take reasonable steps to minimize disruption and resume normal service.

We may update these Terms & Conditions from time to time to reflect changes to our business, services, policies or legal requirements.

The latest version will always be published on this page together with the date of the most recent update.

Changes will apply from the date they are published. Terms that applied at the time you placed an order will continue to govern that order unless otherwise required by law.

These terms and conditions and agreements with Vanelle Hair are governed by the applicable law as determined by the competent legislation.

Where possible, any disputes will first be addressed through mutual consultation.