Shipping Policy

We aim to deliver orders as quickly and reliably as possible.

Estimated delivery times may vary depending on your location, carrier availability and other logistical factors.

Our current estimated delivery timeframe is:

Processing time: 24 hours

Estimated shipping time: 4-7 business days

These timeframes are estimates and are not guaranteed delivery dates.

Any delivery estimate shown on our website or during checkout should be treated as an estimate only.

After placing your order, you will receive an order confirmation by email.

Orders are normally prepared for shipment within 24 hours after successful payment.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Once an order has entered fulfillment, we may no longer be able to change or cancel it.

AVLIN currently ships to customers in the United States, Canada, United Kingdom and Australia.

Available shipping options and any applicable restrictions will be shown during checkout.

We reserve the right to restrict shipping to certain locations where delivery is unavailable, unreliable or otherwise not reasonably possible.

Shipping charges are calculated and displayed during checkout before you complete your order.

AVLIN currently offers free shipping on orders over $30.

Where an order does not qualify for free shipping, the applicable shipping charge will be shown before payment is completed.

Promotional shipping offers may be subject to additional conditions or limited periods.

Once your order has shipped, you will receive tracking information by email where available.

You can also use our Track Your Order page to check the latest available tracking status.

Please note that tracking information may take some time to become active after a shipment has been handed over to the carrier.

If your tracking information has not updated for several days, please contact us at support@tryavlin.com and include your order number.

Although we aim to deliver every order within the estimated delivery window, delays may occasionally occur.

Possible causes include:

• Carrier delays.
  
• High shipping volumes.
  
• Weather conditions.
  
• Public holidays.
  
• Customs or regulatory processing where applicable.
  
• Address issues.
  
• Transportation disruptions.
  
• Other circumstances outside our reasonable control.
  

A delayed shipment does not necessarily mean that the package has been lost.

If your order appears to be significantly delayed, please contact us at support@tryavlin.com so we can review the available tracking information.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your shipping details before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at support@tryavlin.com.

We will do our best to update the address if the order has not yet entered fulfillment, but changes cannot be guaranteed once processing or shipment has begun.

AVLIN is not responsible for delays, failed deliveries or additional shipping costs caused by incorrect or incomplete address information provided by the customer, except where otherwise required by law.

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location.
  
• Ask other members of your household.
  
• Check with neighbors where appropriate.
  
• Check any safe place or parcel location used by the carrier.
  
• Allow a short period of time in case the carrier marked the parcel as delivered before final delivery.
  

If the parcel still cannot be located, contact us at support@tryavlin.com with your order number and tracking information.

We will assist you in reviewing the shipment and determining the appropriate next steps.

If you believe your shipment has been lost in transit or your order arrives damaged, please contact us as soon as reasonably possible.

Include your order number and, for damaged deliveries, clear photos of the parcel, packaging and affected product where possible.

We may need to review the carrier tracking information or request additional information before providing a resolution.

Depending on the circumstances, an appropriate resolution may include replacement, refund or another solution.

In some cases, items from the same order may be shipped separately.

If this happens, you may receive more than one tracking number or your order may arrive in multiple packages.

You will not be charged additional shipping fees solely because an order is split into multiple shipments unless this was clearly disclosed before checkout.