Warranty Policy

At Vanelle Hair, we want you to enjoy your purchase with confidence. We therefore provide warranty coverage for manufacturing faults and technical defects that were not caused by misuse.

This page explains what is and is not covered and how to submit a warranty claim.

Our electrical styling tools are covered by a 2-year warranty from the date of purchase unless otherwise stated on the product page.

Keep your order confirmation, as it may be required to assess your warranty claim.

The warranty covers manufacturing faults and technical defects that occur during normal use of the product.

Examples may include a product that stops switching on without an apparent cause, an internal technical defect or a problem that becomes apparent shortly after delivery.

The warranty does not cover damage caused by misuse, normal wear and tear or external causes.

• Damage from drops or impacts
• Water or moisture damage
• Damage caused by misuse or failure to follow the instructions
• Normal wear and tear
• Damage caused by unauthorized repairs or modifications
• Cosmetic damage that does not affect product function

To submit a warranty claim, contact our customer service team at support@vanelle-hair.com.

Always include your order number, name and a clear description of the issue. If possible, include photos or a short video showing the defect.

After receiving your claim, we assess the issue based on the information you provide. If necessary, we may request additional photos, videos or information.

If the defect is covered by the warranty, we will work with you to find an appropriate solution.

Depending on the issue and circumstances, we may offer a repair, replacement product, replacement part or another appropriate solution.

If the product is no longer available, we may offer a comparable alternative.

If the defect is covered by the warranty, we will clearly explain the next steps and any return instructions.

Never return a product before contacting us. Unregistered returns may not be processed correctly.

Vanelle Hair reserves the right to reject warranty claims if the product has been misused, damaged by external causes or if the warranty terms have been abused.